Contact Us
Let's discuss your tailoring and repair needs
Email us at:
info@exclusiveunique.world
Contact Information
Reach out to us through your preferred method of communication. We're here to help with all your tailoring and repair needs, from simple questions to complex project consultations.
Email: info@exclusiveunique.world
We typically respond to all inquiries within 24-48 hours during business days. Email is our primary communication method, allowing us to respond thoughtfully and provide detailed information about services, pricing, and timelines.
For urgent matters, please mention it in your message and we will prioritize your request. We understand that sometimes tailoring needs arise quickly, and we do our best to accommodate urgent requests when possible.
Whether you're planning ahead or need assistance with an immediate need, we're here to help. Don't hesitate to reach out with any questions, no matter how small or large your project may be.
What to Include
Help us serve you better by including relevant information in your inquiry. The more details you can provide upfront, the better we can prepare for your consultation and provide accurate initial guidance.
While you don't need to have all the answers before contacting us, sharing key information helps us understand your needs and allows us to be more helpful from the start. Don't worry if you're unsure about some details—we'll discuss everything during your consultation.
Service Type
Specify whether you need alterations, repairs, bespoke tailoring, or other services. Knowing the type of service you need helps us prepare appropriately and may help us answer initial questions or provide preliminary guidance. If you're unsure, just describe what you'd like to achieve and we'll help determine the best approach.
Garment Details
Describe the type of garment, fabric, and current condition to help us prepare for consultation. Information about garment type (suit, dress, jacket, etc.), fabric type (wool, silk, cotton, etc.), and current condition (new, worn, damaged areas) helps us understand the scope of work and prepare appropriate recommendations. Photos are always helpful if you're comfortable sharing them.
Timeline
Let us know your preferred timeline or deadline so we can accommodate your schedule. Understanding your timeline helps us schedule appropriately and determine whether standard or rush service is needed. If you have a specific event or deadline, please mention it so we can plan accordingly. While we can't always guarantee rush availability, we'll do our best to work with your schedule.
Consultation Process
After you contact us, here's what happens next. Our process is designed to be straightforward and transparent, ensuring you know what to expect at each stage.
We aim to make the entire experience smooth and stress-free, from your first inquiry through the completion of your project. Understanding our process helps set expectations and ensures we can work together effectively to achieve your goals.
Initial Response
We acknowledge your inquiry promptly and schedule a consultation at your convenience. When you contact us, you'll receive a response within 24-48 hours (during business days) acknowledging your inquiry. We'll provide initial information, answer any immediate questions, and work with you to schedule a consultation time that fits your schedule. Consultations can be scheduled flexibly to accommodate your availability.
Consultation Appointment
During consultation, we examine your garments, discuss options, and provide detailed quotes. The consultation is a collaborative discussion where we examine your garment, understand your goals, discuss available options and techniques, address any questions or concerns, and provide a detailed written quote. This is your opportunity to share your vision and our opportunity to explain how we can help achieve it.
Project Planning
Together we plan the work, timeline, and next steps to ensure your complete satisfaction. Once you've approved the quote, we'll discuss and confirm the work plan, establish a timeline for completion, schedule any necessary fittings, and outline the next steps. This planning phase ensures we're aligned on expectations and that the project proceeds smoothly from start to finish.
Frequently Asked Questions
How long does it take?
Most standard alterations take 5-7 business days, while complex projects may require 2-4 weeks depending on the scope. Standard alterations like hemming, taking in seams, or simple repairs typically complete within a week. More complex projects like extensive restyling, bespoke tailoring, or multiple garment projects require more time. We'll always discuss timeline expectations during consultation based on the specific work needed.
Do you offer rush service?
Yes, we provide rush and emergency services with same-day or next-day completion when needed. Rush service is available for urgent needs, though availability depends on our current schedule and the complexity of the work. We'll do our best to accommodate urgent requests while maintaining our quality standards. Rush service typically incurs additional fees to prioritize your project.
What if I'm not satisfied?
We stand behind our work and will make adjustments or revisions to ensure your complete satisfaction. Our goal is your complete satisfaction with both the workmanship and the fit. If you're not happy with the results, we'll work with you to address concerns and make necessary adjustments. We want you to be delighted with your garment and will take the time needed to ensure that outcome.
Visit Our Studio
Consultations can be scheduled at our studio where we have all the tools and expertise needed to serve you. Our studio provides a comfortable, professional environment where we can properly examine garments, take measurements, and discuss your project in detail.
Our workspace is designed for comfort and efficiency, ensuring you have a pleasant experience throughout your visit. We've created an environment that's both functional for our work and welcoming for our clients. You'll find ample space to try on garments, good lighting for examining details, and a comfortable setting for our consultations.
During your visit, you'll have the opportunity to see our work area and understand more about our process. We believe transparency in our workspace builds confidence in our craftsmanship and helps clients feel comfortable entrusting their garments to us.
Please contact us to schedule an appointment at a time that works best for you. We offer flexible scheduling to accommodate various schedules and will work with you to find a convenient time for your consultation.
Schedule Visit